Q1:Are you a factory or trading company?
We are established in 2007, a actual factory and manufacturer in the line of garment label printing machine and label cutting machine for 13 years.
Q2:Where is your factory located? How can I visit there?
Our factory is located in Rui'an City, Zhejiang Province, China, about one hour by air from Shanghai. All our clients, from home or abroad, are warmly welcome to visit us!
Q3:Do you have a CE certificate?
For every model of machine, it has a CE certificate.
Q4:How about the payment term?
Our payment terms is 50% T/T in advance before production, the balance 50% should be paid before delivery.
Q5:How many years warranty? Can you teach us?
In usually,we given customer one years warranty for spare parts. If the engineer needs to go abroad for installation and training, the customer will bear all expenses.
Q6:What about the service after sale?
Once you have bought our machine, you can call us or email us telling us the machine problems and any questions about the machines. We will reply to you with 12hours and help you to slove the problem.